Refund Policy
Return & Refund Policy
Last Updated: July 2026
Thank you for shopping with Pastel Bloom. Every order is carefully packed and quality-checked before dispatch to ensure it reaches you in perfect condition.
Returns, Replacements & Refunds
We accept returns, replacements, or refunds only if the product is received in a damaged condition.
We do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect product selection
- Color preference
- Minor color variations due to photography, lighting, or screen settings
- Minor design variations due to stock availability
Mandatory Unboxing Video
To process any claim for a damaged product, an uninterrupted unboxing video is mandatory.
The video must:
- Clearly show the sealed package before opening.
- Capture the complete unboxing process without any cuts or pauses.
- Clearly show the damaged product.
Claims submitted without a complete unboxing video will not be eligible for replacement or refund.
Reporting a Damaged Product
Please contact us within 48 hours of receiving your order.
Email us at:
pastelbloomofficialin@gmail.com
Please include:
- Order Number
- Unboxing Video
- Photos of the damaged product
- Brief description of the issue
After verification, we will arrange a replacement. If a replacement is unavailable, a refund will be processed to the original payment method within 5–7 business days.