Return & Refund Policy

At Pastelbloom, every order is packed with care and quality checks before shipping. As our products are fashion accessories and curated gift hampers, returns are accepted only under specific circumstances.

Eligible for Return

We accept returns only if:

• You received the wrong product.

• The product arrived damaged during transit.

Mandatory Requirement

To process any return or replacement request, you must provide:

• A clear and continuous unboxing video starting before opening the package.

• The video must clearly show the shipping label, sealed packaging, and the issue with the product.

Claims submitted without a valid unboxing video cannot be approved.

Return Request Timeline

Please contact us within 48 hours of receiving your order.

Email us at:

pastelbloomofficialin@gmail.com

Include:

• Order Number

• Your Name

• Photos of the product

• Unboxing Video

• Description of the issue

Replacement

Once your claim is verified, we will arrange a replacement for the damaged or incorrectly shipped product at no additional cost.

Non-Returnable Items

Returns will not be accepted for:

• Change of mind

• Incorrect product selection by the customer

• Minor variations in color due to lighting or screen settings

• Products damaged after delivery

• Claims made without an unboxing video

Pastelbloom reserves the right to reject any return request that does not meet the above conditions.