Shipping policy
Shipping Policy
Thank you for shopping with Pastelbloom.
We aim to deliver every order safely and beautifully packed.
Order Processing
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Orders are usually processed within 1–3 business days after successful payment.
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During sales, festive seasons, or high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery time:
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Metro Cities: 3–6 business days
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Other Locations: 4–8 business days
Delivery timelines may vary depending on courier services and unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive tracking details via email or SMS (where applicable).
Delivery Delays
While we strive to deliver on time, delays caused by weather conditions, courier operations, natural disasters, or other unavoidable situations are beyond our control.
Incorrect Address
Customers are responsible for providing the correct shipping address.
Pastelbloom is not responsible for orders delivered to an incorrectly entered address.
Damaged Package
If your package appears damaged upon delivery, please record an unboxing video and contact us immediately at: